Frequently Asked Questions

How much are your services?

This varies depending on the type of service your child needs as well as the frequency and duration of visits. This will be determined at the time of your child’s evaluation. You will be provided with a “Good Faith Estimate” which explains how much your medical care will cost prior to initiation of services. Travel fee may also apply.

What is a “Good Faith Estimate”?

As a health care provider, we are required by law under the No Surprises Act to give patients who don’t have insurance or who are not using insurance (self paying) an estimate of the bill for services provided.

  • You have the right to receive, and also request, a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least one (1) business day before your medical service or item, if the service is scheduled at least three (3) days in advance.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call (800) 985-3059.

Do you accept insurance?

We are not in network with any insurances. We are currently listed as a “non-participating provider” with HMSA & we are a “non-network provider” with Tricare West.

At this time, we are private-pay only. Payments are due to at the time of service. However, we are prepared to provide you with a superbill on a monthly basis (unless requested otherwise) to submit a claim for reimbursement from your insurance.

Please check with your insurance provider and ask about procedures for submitting a claim for an “out-of-network provider”. Make sure you have a good understanding of your out-of-network deductible and out-of-pocket maximum.

Where do you provide therapy?

At this time, we are operating as a home-based provider. This means your therapist comes to your home for therapy. We can also see your child at school (facility permitting).

My child was evaluated by another provider, can I still see you?

Yes! We would be happy to look over another provider’s evaluation (performed in the last 6 months) and as long as it has all the information needed, we can move forward with scheduling a treatment plan session and subsequent therapy.

What is your response to COVID-19?

We are currently providing services in-person and via telemedicine. We regularly check-in and follow the CDC’s guidelines for businesses and the Hawai’i Department of Health guidelines to ensure the safety and well-being of employees, patients, and their families. Clinician wears a mask (if requested) throughout sessions and any toys/materials used are cleaned with a hospital grade disinfectant. For information specific to Speech Pathology and in-person services, you may refer to ASHA’s recommendations.